SMU MBA SEM 4 – QM0026-Quality concepts, Tasks and Development Methods.

SMU MBA WINTER 2015 -2016

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SMU MBA WINTER 2015-2016 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”

 

DRIVE winter 2015

PROGRAM Master of Business Administration- MBA

SEMESTER 4

SUBJECT CODE & NAME QM0026-Quality concepts, Tasks and Development Methods.

BK ID – B1933

CREDIT & MARKS – 4 Credits, 60 marks

 

Q1. Discuss the Plan-Do-Check-Act (PDCA) cycle to improve the quality of Organization’ products, services and business processes. (definition of PDCA cycle, Explanation of PDCA cycle)   10

Answer: PDCA Cycle: Plan-Do-Check-Act (PDCA) cycle is a four step/phase/stage process used by organisations for improving the quality of its products, services, and business processes. Its four stages, as the name suggests, are Plan, Do, Check, and Act. This concept was originally pioneered by Walter Shewhart and thus, often referred as the

 

 

Q2. Quality is an important aspect in any manufacturing organization. It is important to have a standard quality plan to define the procedures specific to their products. There are many phases involved in planning the quality in manufacturing concern. Discuss those phases of Quality planning in manufacturing organizations. (Explanation of quality planning, Phases of quality planning) 2, 8

Answer: Quality Planning in Manufacturing Organisations: For managing quality in a manufacturing organisation, it is important to have a standard quality plan in place. This plan demonstrates the procedures carried out by organisations to comply with the quality requirements applied to the production of their products. While a

 

 

Q3. Describe the characteristics and any ten tools of Lean production System. 10

Answer: Characteristics: the following key characteristics:

 

  • It is an integrated single-piece work flow, which is continuous in nature.
  • It entails a close integration of the entire value chain (from raw material to finished product through partnership-based relations with suppliers and distributors).

 

  • JIT

 

 

Q4. Explain the Project planning and Controlling techniques such as Critical Path Method (CPM) and Programme Evaluation and Review technique (PERT) with diagram. 10

Answer: Critical Path Method (CPM): The Critical Path Method (CPM) was developed independently by the Du Pont Company in the US in 1956-57 to address scheduling issues in industrial organisations. CPM is primarily concerned with the balance or the trade-off between cost and time. The technique has been mostly applied to projects employing a stable technology, which are relatively risk free. The CPM is used to determine

 

 

Q5. Write short notes on below mentioned terms: 5, 5

  1. Supplier Certification
  2. Supplier Rating

Answer: a. Supplier Certification: Supplier or vendor certification is an important component of a Total Quality Management (TQM) system. Supplier certification assures that a supplier’s product is produced, packaged, and shipped, under a controlled process that affirms to pre-defined quality criteria and results in consistent conformance to the customer requirements. Supplier certification helps in maintaining the quality of

 

Q6. Toyota Production system (TPS) has helped Toyota to remain competitive since the middle of the 20th century. Toyota has continued to be profitable, even amid multiple type of crisis. The company emerged from deficit in 1951 because of TPS. Explain the framework of Toyota production system in detail. (Definition of TPS, Framework of TPS) 2, 8

Answer: Toyota Production System: A heavy equipment manufacturer was experiencing quality and supply issues with some Italian suppliers. The assembly plants were facing the problems of daily disturbances in work flow, reworks, and customer warranty claims. The increasing competition was pressurising the

 

SMU MBA WINTER 2015 -2016

Dear Students,

SMU MBA WINTER 2015-2016 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”