SMU MBA SEM 4 – QM0024 MANAGING QUALITY IN THE ORGANISATION

SMU MBA WINTER 2015 -2016

Dear Students,

SMU MBA WINTER 2015-2016 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”

 

Drive Winter 2015

Program Master of Business Administration

Semester – 4

Subject code & name – QM0024 MANAGING QUALITY IN THE ORGANISATION

Book ID – B1931

Credits and Max. Marks – 4 Credits and 60 Marks

 

Q1. Explain – The Main Stakeholders of an Organization. (Diagram, Explanation of Stakeholders) 10

Ans: Main Stakeholders of an Organization: Stakeholders are those groups without whose support the organisation would cease to exist. The concept of stakeholders was first used in 1963 by Stanford Research Institute in their internal memorandum. They have defined stakeholders of an organisation as the people, groups, and

 

 

Q2. Explain why effective leadership is important for the TQM initiative. 10

Ans: Effective leadership: Over the years, organisations have realised that the concept of quality

should be broad enough to cover all the areas and activities of an organisation. Thus, a need of implementing the concept of Total Quality Management (TQM) was felt in organisations for maintaining the quality of products, services, systems, and processes. TQM is a comprehensive and

 

Q3. Explain – Rewards and recognition programs are the important component of any TQM program. 10

Ans: Rewards and Recognition: Rewards and recognition programs are the important component of any TQM program. Rewards and recognition are considered as one of the most

useful motivational strategies followed by different organisations. In this section, let us study more about reward and recognition. Rewards motivate employees to improve their performance and

 

Q4. Define performance measurement. Explain why it is needed for an organization? (Definition, Need for Performance Measurement) 10

Ans: Performance Measurement: As discussed earlier, performance measurement is one of the most crucial elements of total quality initiatives of an organisation. It is primarily concerned with managing the outcome and reducing or eliminating the overall variation in products or processes. The main objective of performance management is to make effective decisions regarding actions affecting products, processes, and output. Performance measurement is basically an overall management system that aims at preventing and detecting flaws in order to achieve conformance of the quality of products, services, or processes to customer requirements. In addition, it aims at

 

 

Q5. Explain the 7Cs of effective communication. 10

Ans: 7Cs of effective communication: Communication can be called effective if the receiver understands the same meaning conveyed by the sender. For business communication to beeffective, it should

 

 

Q6. Write a short note on CSR initiatives in India. 10

Ans: CSR Initiatives in India: Traditionally, CSR in India has been considered as a philanthropic activity that can be performed but not deliberated. Consequently, there is limited documentation on this concept. According to some scholars, in India, although the practice of CSR is still regarded as a philanthropic activity, a large number of organisations are moving toward CSR activities and providing information about CSR initiatives taken by them in their official websites, annual reports

 

SMU MBA WINTER 2015 -2016

Dear Students,

SMU MBA WINTER 2015-2016 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”