SMU MBA SEM 4 – QM0023 UNDERSTANDING ISO 9001 2008

SMU MBA WINTER 2015 -2016

Dear Students,

SMU MBA WINTER 2015-2016 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”

 

DRIVE WINTER 2015

PROGRAM Master of Business Administration- MBA

SEMESTER – 4

SUBJECT CODE & NAME – QM0023 UNDERSTANDING ISO 9001 2008

BK ID – B1930

CREDITS & MARKS – 4 Credits, 60 marks

 

Q1. Explain – The evolution of the concept of quality. 10

Ans: Evolution of the concept of quality: The word “Quality” is derived from the Latin word “Qualitas” meaning “of what”. Its use can be traced as far as back to the Roman Orator and Politician, Cicero (106 – 43 B.C.) who used it to mean grade or property. The word has now undergone a complete transformation to encompass customer satisfaction and delight that arises out of meeting or exceeding

 

 

Q2. Write a short note on mutually beneficial supplier relationships. 10

Ans: Mutually beneficial supplier relationships: “An organisation and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.” Let us see an example to understand this principle. QR Dairy Products Ltd. believes that it is important to maintain

 

 

Q3. Explain – Turtle Diagram and SIPOC Diagram. 5, 5

Ans: Turtle Diagram: This is a technique used for process analysis and documentation using a diagram that resembles a turtle. The turtle diagram depicts all information about a process in terms of the head, body, tail, and legs of a turtle. The head and tail of the turtle depict the input and output respectively

 

 

 

Q4. What kind of work environment should you provide to your employees as per ISO

9001:2008? 10

Ans: Work Environment : “Work environment is a set of conditions under which work is performed that includes work conditions related to physical, social, psychological, and environmental factors.” —ISO 9000 Family of Standard

 

The clause 6.4 of the standard provides requirements with regard to work environment. Work environment

 

Q5. Write a short note on sub-clause 7.5.2 10

Ans: sub-clause 7.5.2 : The sub-clause 7.5.2 is applicable only to those production and service

provision processes where the output cannot be verified by subsequent monitoring or measurement. In such cases, products cannot be easily verified and inspected and the quality of final output depends solely on the ability and precision of processes. Therefore, the validation of processes beco

 

 

Q6. Write a short note on sub-clause 8.5.3 10

Ans: sub-clause 8.5.3 : The sub-clause 8.5.3 of the standard states requirements for preventive

actions to be taken by an organisation in order to eliminate the causes of potential non-conformities. Preventative actions are carried out to prevent an item, machine or equipment before the

 

SMU MBA WINTER 2015 -2016

Dear Students,

SMU MBA WINTER 2015-2016 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”