SMU MBA SEM 4 -MH0059 – Quality Management in Healthcare Services

SMU MBA WINTER 2015 -2016

Dear Students,

SMU MBA WINTER 2015-2016 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”

 

DRIVE – Winter 2015

 

PROGRAM- MBA (Sem 4), MBADS (Sem 4 / Sem 6), PGDHSMN (Sem 2)

 

SUBJECT CODE & NAME- MH0059 – Quality Management in Healthcare Services

 

BOOK ID- B1323

 

CREDIT & MARKS-4 Credits, 60 marks

 

 

Q.1: Explain the objectives of quality in healthcare. Add a note on Maxwell’s concept of quality.

Explanation of objectives of quality in healthcare

Explanation of Maxwell’s concept of quality

 

ANS:

 

Explanation of objectives of quality in healthcare:

Objectives in healthcare can be defined as the degree to which healthcare services increase the likelihood of desired health outcomes.

  • Efficiency – Healthcare that is delivered in a manner that uses maximum resource and avoids waste. This can be like having bed

 

 

Q.2: Differentiate between Six sigma and Total quality management.

Mentioning 10 important differences between six sigma and TQM

ANS:

 

Mentioning 10 important differences between six sigma and TQM

Six Sigma is a relatively new concept as compared to Total Quality Management (TQM). However, when it was conceptualized, it was not intended to be a replacement for TQM. Both Six Sigma and TQM have

 

 

Q.3: Explain the various quality tools.

Mention the various quality tools

Explanation of the quality tools

 

ANS:

 

Mention the various quality tools:

The seven tools are:

  1. Flowchart
  2. Cause andEffect diagram
  3. Check sheets
  4. Pareto

 

Q.4: Explain the steps followed in implementation of QMS in healthcare organization.

Explanation of steps followed in implementation of QMS in healthcare organization

 

ANS:

 

Explanation of steps followed in implementation of QMS in healthcare organization:

A Quality Management System (QMS) can be expressed as an organisational structure: procedures, processes and resources required to implement quality management. Certification or accreditation by an external agency is mandatory. But, for improving the quality of its products or services an organisation can use

 

 

Q.5: Define total quality management. Discuss the importance of TQM in healthcare.

Definition of total quality management

Explanation of importance of TQM in healthcare

 

ANS:

 

Definition of total quality management:

TQM is a management philosophy that focuses on customer satisfaction and organisation objectives for long-term success of a healthcare organisation. TQM is based on the involvement of all employees of an

organisation

 

 

Q.6: Explain team processes in healthcare.

Definition of team processes in healthcare

Explanation of various factors of team process

Explanation of team process techniques

 

ANS:

 

Definition of team processes in healthcare:

Team processes in healthcare refer to the aspects of a team dealing with leadership, communication, decision making, and member and team learning. Each of these factors has an important effect on the effective working of the team.

 

 

SMU MBA WINTER 2015 -2016

Dear Students,

SMU MBA WINTER 2015-2016 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”