SMU MBA SEM 3 -QM0022: TQM TOOLS AND TECHNIQUES

SMU MBA WINTER 2015 -2016

Dear Students,

SMU MBA WINTER 2015-2016 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”

 

Drive Winter 2015

Program MBA

Semester 3

Subject code & name QM0022: TQM TOOLS AND TECHNIQUES

Qus:1 Describe the principles of Total Quality Management (TQM).

  • Description of the principles of TQM

Answer:

Description of the principles of TQM:

The concept of TQM relies on the following principles:

 

  • Top Management Involvement: An organisation-wide quality improvement program cannot sustain and succeed without the support and active participation of the top management. The successful implementation of TQM can be ensured with the involvement of the top

 

 

Qus:2 List the seven basic quality control tools. Describe any three of them.

  • Listing the seven basic quality control tools
  • Description of any three quality control tools

Answer:

Listing the seven basic quality control tools:

There are seven basic quality control tools which help organisations in controlling quality and minimising defects.

 

 

 

Qus:3 Write short notes on the following:

(a) Quality circles

(b) Six Sigma Methodology

  1. a) Quality Circles:

Quality circles, otherwise, can be defined as an organisation-wide system which consists of members

 

 

Q4. What is meant by ‘Kaizen’? What are the benefits of Kaizen? Explain the ‘PDCA’ cycle.

  • Meaning of Kaizen
  • Benefits of Kaizen
  • Explanation of PDCA

Answer:

Meaning of Kaizen:

 

Kaizen is a Japanese term, which means ‘continuous improvement’ through small increments. It is a philosophy or a practice that focuses on continuous improvement of different processes in an

 

 

Qus:5 What is ‘FMEA’? Explain the concept of ‘Risk Priority Number’.

  • Meaning of FMEA
  • Concept of ‘Risk Priority Number’.

Answer:

Meaning of FMEA:

The Failure Modes and Effects Analysis (FMEA) is one such technique which helps organisations in determining various possible modes or ways in which a product or service or system or

 

 

Qus:6 Write short notes on the following:

(a) Benchmarking

(b) Just – In – Time (JIT)

Answer:

  • Benchmarking:

 

Benchmarking is the process of comparing one’s business processes and performance metrics to industry bests or best practices from other companies. Dimensions typically measured are quality, time and cost. In the process of best practice benchmarking, management identifies the best firms in

SMU MBA WINTER 2015 -2016

Dear Students,

SMU MBA WINTER 2015-2016 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”