SEM 4 – OM 0016 – QUALITY MANAGEMENT SMU MBA WINTER 2015 -2016

SMU MBA WINTER 2015 -2016

Dear Students,

SMU MBA WINTER 2015-2016 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”

DRIVE WINTER 2015
PROGRAM MBADS (SEM 4/SEM 6) MBAFLEX/ MBA (SEM 4)
SUBJECT CODE & NAME OM 0016 – QUALITY MANAGEMENT (4 CREDITS)
BK ID B2009
MARKS 60

 

Note –Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

 

Q.No Criteria Marks Total Marks
1 Explain the elements of ISO 9000.
A List and describe any 10 elements of ISO 9000. 10 (1 mark each) 10
2 Explain the forces of change that affect organizations.
A List and describe the forces of change that affect organizations. 10( 5 marks of each force of change) 10
3 What are the dimensions of service quality?
A List and explain the dimensions of service quality 10( 2 marks for each dimension) 10
4 What are the major differences between Total Quality Management (TQM) and Six Sigma?

 

Explain the steps involved in identifying customer requirements for product development.

A List any 5 major differences between Total Quality Management (TQM) and Six Sigma.

 

Describe the 5 step process involved in identifying customer requirements for product development.

5

 

 

 

5

10
5 What is Poka-Yoke? Explain its different levels.
A Describe the term “ Poka- yoke”

List the main principles of Poka Poke List the characteristics of Poka Yoke

1

 

2

 

1

10
 

List and describe levels of PokaYoke

 

6( 2 marks for each level)

6 Explain the concept of Knowledge Support System (KSS). Explain its types.
A Define KSS

Explain the components of KSS

List the criteria that should be met for the for the successful implementation of KSS Describe the scope of KSS

Describe the two types of KSS

1

2

2

1

 

4

10

 

 

*A-Answer

SMU MBA WINTER 2015 -2016

Dear Students,

SMU MBA WINTER 2015-2016 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”