SMU MBA SEM 4 – OM 0016 – QUALITY MANAGEMENT SUMMER 2016

SMU MBA SUMMER 2016-2017

Dear Students,

SMU MBA SUMMER 2016 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”

 

DRIVE SUMMER 2016
PROGRAM MBA
SEMESTER IV
SUBJECT CODE & NAME OM 0016 – QUALITY MANAGEMENT
BK ID B2009
CREDIT AND MARKS 4 CREDITS AND 60 MARKS

 

Note  –Answer  all  questions.  Kindly  note  that  answers  for  10  marks  questions  should  be approximately of 400 words. Each question is followed by evaluation scheme.

Q.No Criteria Marks Total Marks
1 What do you mean by Dimensions of quality? Explain all key dimensions of quality proposed by David Garvin.
A Meaning of Dimensions of quality

Key dimensions of quality proposed by David Garvin

2

8

10
2 Elaborate the concept of International Standards. Also explain the following terms a.   ISO 9001:2008

b.   ISO 9004:2009

c.       ISO 90003:2004: Software Quality Management

d.      ISO 13485:2003: Medical Devices Quality Management

A Concept of International Standard a.   ISO 9001:2008

b.  ISO 9004:2009

c.       ISO 90003:2004: Software Quality Management

d.      ISO 13485:2003: Medical Devices Quality Management

2

2

2

2

2

10
3 Explain  the  concept of culture. Differentiate  between  authoritarian culture and participative culture.
A Concept of culture

Differentiate between authoritarian culture and participative culture.

2

8

10
4 Explain the steps of continuous quality improvement.
A Steps of continuous quality improvement 10
5 Define different aspects of the design and development of a product.
A Different aspects of the design and development of a product 10
6 Write Short notes on following.

a.       Knowledge Management

b.       Expertise location

c.       Communities of Practice (CoPs)

d.       Knowledge management strategy

e.       Knowledge culture

A a.       Knowledge Management

b.       Expertise location

c.       Communities of Practice (CoPs)

d.       Knowledge management strategy

e.   Knowledge culture

2

2

2

2

2

10

 

 

 

*A-Answer

 

 

 

 

SMU MBA SUMMER 2016-2017

Dear Students,

SMU MBA SUMMER 2016 Assignments are available. For Booking ,Kindly mail us on kvsude@gmail.com OR call us to +91 9995105420  or S M S your “ Email ID ” us in the following Format  “  On +91 9995105420 we will reach back you with in 24H ”