QM0026: QUALITY CONCEPTS, TASKS AND DEVELOPMENT METHODS

DRIVE SPRING 2016

PROGRAM Master of Business Administration- MBA

SEMESTER Semester 4

SUBJECT CODE & NAME QM0026: QUALITY CONCEPTS, TASKS AND

DEVELOPMENT METHODS

 

1 Discuss the different steps of problem solving.

Diagram of steps of problem solving

Different steps of problem solving

 

Answer: Steps of problem solving

  1. Define the problem

Diagnose the situation so that your focus is on the problem, not just its symptoms. Helpful techniques at this stage include using flowcharts to identify the expected steps of a process and cause-and-effect diagrams to

 

 

2 Explain the Concept of Measurement

Concept of Measurement

 

Answer: In today’s highly competitive market, traditional organizational management methods cannot be considered appropriate strategies. Recent developments in database management systems, Internet technology and office automation systems encourage managers to apply these methods

 

 

 

3 Discuss – Value Analysis and Quality Management

Value Analysis and Quality Management

 

Answer: Lawrence Miles conceived of Value Analysis (VA) in the 1945 based on the application of function analysis to the component parts of a product. Component cost reduction was an effective and popular way to improve “value” when direct labor and material cost determined the success of a product. The value analysis technique supported cost reduction

 

4 Discuss – Customer Perception of Quality

Customer Perception of Quality

 

Answer: All that really counts is the customer perception of quality. This is dependent on 6 simple steps:

 

Offer Prompt Attention: Everyone wants prompt attention. The longer a caller has to hold, get passed between departments, wait for someone to find information or have to leave a voice mail

 

5 Explain – Supplier Rating

Supplier Rating Diagram

Supplier Rating Explanation

 

Answer:

 

 

 

 

6 Discuss – EFQM Excellence Model

EFQM Excellence Model

 

Answer: The EFQM Excellence Model is a non-prescriptive business excellence framework for organizational management systems, promoted by EFQM (formerly known as the European Foundation for Quality Management) and designed for helping organizations in their drive

 

 

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