OM 0016 –QUALITY MANAGEMENT

 

 

DRIVE SPRING2016
PROGRAM MBA
SEMESTER IV
SUBJECT CODE &NAME OM 0016 –QUALITY MANAGEMENT
BKID B2009
CREDITAND MARKS 4 CREDITS AND60 MARKS

 

 

Q.No Criteria Marks TotalMarks
1 Whatdo youmeanby Dimensions ofquality?Explain allkey dimensionsof qualityproposedby DavidGarvin.
A Meaningof Dimensionsofquality

Keydimensions of qualityproposed byDavidGarvin

2

8

10
2 Writeshortnotes onthefollowing
  a.  ISO 9001:2008

b.  Optimalmaintenancecosts

c.    Knowledgemanagementstrategy

d.    Kanban

A a. ISO9001:2008

b.    Optimalmaintenancecosts

c.    Knowledgemanagementstrategy

d.    Kanban

2.5

2.5

2.5

2.5

10
3 Explainvariousphasesforthe developmentof Process-Oriented QMS(QualityManagementSystem).
A Definingkeyqualificationsand CriticalSuccessFactors(CSFs)

Identifyingthe requirements ofthe processDefiningthecriteriaforindividualprocessesCreatingvalueaddition

2.5

 

 

2.5

2.5

2.5

10
4 ExplaintheconceptofChangeintermsofquality.AlsodescribeLewin’sThree-StageProcessofChange.
A Conceptofchange interms ofquality 2.5 10
  Three-StageProcessofChange 7.5  
5 Whatdo youmeanbyQualityControl?Explainthe Process of QualityControl.
A QualityControl

ProcessofQualityControl

3

7

10
6 Brieflyexplainfollowing Characteristics ofProductDevelopment.
 

a.      Qualityoftheproduct

b.      Costoftheproduct

c.       Developmenttime

d.  Developmentcost

A a.    Qualityof theproduct

b.    Costoftheproduct

c.    Developmenttime

d.    Developmentcost

2.5

2.5

2.5

2.5

10

 

 

*A-Answer

 

Note–Answerallquestions.Kindlynotethatanswersfor10marksquestionsshouldbeapproximatelyof400 words. Eachquestionisfollowedbyevaluationscheme.